returns and refunds
WHAT IS YOUR RETURN POLICY?
Each Posterene print is made to order, so we do not accept returns or exchanges for change of mind, wrong size selection, or incorrect shipping details.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We’ll review the problem and help arrange a replacement or suitable solution.
CAN I CANCEL OR CHANGE AN ORDER?
Because each Posterene print is made to order, cancellations or changes can only be made within 4 hours of placing your order.
If you need to cancel or update your order, please contact us as soon as possible with your order number.
After 4 hours, your order may already be in production and we may be unable to cancel or make changes.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please make sure your shipping address is correct before placing your order.
If you notice an error, please contact us within 4 hours of placing your order.
Once your order has gone into production or shipped, we may be unable to change the address.
WHAT IF MY PRINT ARRIVES DAMAGED?
If your print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
Once reviewed, we will help arrange a replacement or suitable solution.